The People’s Court

When you reach that point where enough is enough 

Exercise Your Rights.  Highland Management Group 

is no stranger to the courtroom but they are usually suing residents for not paying rent… etc.  Only a handful of us have exercised our rights and taken them to court.  It’s a beautiful thing!!  

For example, if you sue Highland Management Group for $500    they will spend $4,000 to $6,000 fighting you in court. 

They will go all out to fight you, but if your rights have been stepped on and you have financial damages don’t argue with them…. 

                                      “Just Take Them to Court”. 

It only cost about $70 to file a lawsuit and a company like Highland Management Group Inc. 

will pay Thousands to fight the suit!

Read The Fine Print!!

Thanks to all of you that have wished my family and I 

good luck as we have had our experience with Pennbrooke.  

Some of you have even asked to organize as residents and 

support each other’s issues.  I hope the information I have

provided will help your cause.

My Family and I were sold on great community, great place 

to live and a great company to work with.  We did not find 

that at Pennbrooke…. maybe you will. We have examples 

of the manager attempting to intimidate residents and staff,

examples of bait and switch, paranoid micromanagement, 

conflicts of interest, and deception.

The truth of the matter is that my family and I are not the 

first to experience what we have.  Some have even come to 

me and shared their story, but fear doing anything about it.

-Bottom Line! I have gone as high as the President of 'Highland Management Group' and found that 

this is how they do business. 

-When you sign your lease READ the small print…. Read the rules! You have very Little Rights!!  

When you sign the employee manual know that the manual is written in the company’s interest…. BUT their rules and interest cannot surpass State and Federal Law.

This company, Highland Management Group, cares first and foremost about their bottom-line $$ The resident are here to provide that dollar and the staff is here to manage that dollar.

                                                   PEACE - I.A.

"Bait and Switch"

This is when the Pennbrooke Community Manager “Baited” my family into moving into Pennbrooke using employment as an incentive.  Of course the potential of having our rent reduced by a few hundred dollars by working every other weekend was enticing.  I was hired to work in the office as a part-time Leasing Agent.

The “Switch” was after we moved in.  It was demanded that I work the weekends that I had off... cleaning apartments.  When I would not make myself available I was fired.  Six days after we moved in I was fired.  After I trained for 2 months for this office position the truth came out…

"Bait and Switch" 

Great Question!

Thank you for you comments and concerns.  There have 
been many great comments and questions.  The question 
was ask about the motivation behind what has happened 
and the treatment of my family and I.
I can't tell you Pennbrooke Apartment's or Highland 
Management Group's motivation.  I will say that after all
my family has experienced I do not trust their motivations 
not to be self-serving.  
One bit of information that came to me was from the 
Part-time Leasing Agent.  She told me that a manager from
another building was looking for an apartment.  After looking 
at some of the different options the manager saw my current apartment.
Pennbrooke's Part-Time Leasing Agent told me that the
manager wanted the apartment I currently live in.
I truly believe that they are doing things to try to push
my family out.
                    This is our Story!! 

Don’t Be Fooled!! Office Hours

Pennbrooke Apartments offers office hours, 

but you will notice many times when you stop 

by the office it is dark and closed.  Many times you 

will see a sign that says, “….I’m out Leasing….”   

There are three main signs, 

“I’m out Leasing…” 

“Office Closed” and 

“Office Open…..”

There are some facts you should know!  Highland Management Group and Pennbrooke Apartments 

want you to always think that they are working 

hard for you.  When you see “…I’m out Leasing…” 

they are not always leasing.  Because the office is understaffed and the Manager is doing everything we as residents are not served efficiently. 

In our busy lives we may have one opportunity a day

to stop by the office, only to find it closed or unavailable. 

Because the office is only one room many times you cannot enter because there’s a meeting going on or something else, who knows.

One thing for sure, during my training, I saw both 

the manager and her part-time Leasing Agent go 

home to there apartments during office hours.  

(Remember "All" staff lives on site) When they went 

to their apartments the “I’m out Leasing…” sign was up.  When the Manager or Leasing Agent is out 

cleaning the grounds the “I’m out Leasing…” is 

what you will see.

On May 26 The Pennbrooke Community Manager and the Property Manager went for a walk to the 3^rd Floor 

Party Room.  During their 45min meeting 

the “I’m out Leasing” sign was up.

                   Don’t Be Fooled 

Great Question!

I have been asked about more information about the manager and her actions.  Remember "Bait and Switch"
The Community Manager “Baited” my family into moving into Pennbrooke using employment as an incentive.  
I was hired to work in the office as a part-time Leasing Agent.

The “Switch” was after we moved in.  It was demanded that I work the weekends that I had off... cleaning apartments.  When I would 

not make myself available I was fired.  Six days after we moved in 

I was fired.  

I can't answer some of the questions I'm being asked, but contact

The Manager and you may get some answers:

       Contact The Community Manager 

   

      

A Potential Gas Explosion at Pennbrooke

This was a very difficult experience and I must stick 

with the facts because it is under investigation. 

The Pennbrooke Community Manager called us 

Friday May 6^th explaining that our apartment unit was fill 

with gas and the stove was left on.  Since I was an employee she knew my schedule for the month and knew that our family was in California. 

Just to be clear we left Thursday morning around 4 a.m. for our flight. We never used the stove that morning.  In fact we had not used the stove since Monday.

When we were called Friday morning and told that she and her staff were in our apartment unit for a gas leak I felt very concerned, but you must understand we just moved into Pennbrooke the week before, Monday she fired me, then Friday she calls with this gas leak!  All of this happened in less than two weeks. 

The Manager knew we were not home and out of town, but still asked ‘can you come to the apartment to look at things?’

From California I called Bloomington police and they dispatched a unit.  Bloomington emergency response was concerned because protocol states that Fire Rescue should have been called.

Could our Apartment and Apartment Building have blown up??  Why didn't The Manager call 911??

Was this an attempt to harass our family?? 

These are real questions.

The Manager said that the whole unit was filled with gas.  I called other apartment complexes that use gas stoves, some within the Highland Management Group, and they consistently told me if a unit was fill with gas that they would evacuate the building.

Bloomington Emergency dispatch and the police officer I spoke with told me that they should have been called.

On top of all this we come home from vacation and find an empty Caribou Coffee cup, on my 11 yr. olds desk… and a empty Arizona Tea bottle in the kids room.

                               These are the facts!!